Question 1

What should I do if I smell propane gas?

Accepted Answer

If you smell propane (often described as rotten eggs, skunk spray, or sulfur):

Follow these steps immediately:

Leave the area immediately
Avoid flames, sparks, or anything electrical
Do NOT turn lights on or off
Do NOT use phones inside the building
Do NOT start vehicles nearby
Shut off the propane supply valve only if it is safe to do so
Call 911 from a safe location
Do not return until emergency responders say it is safe

Even if you are unsure, always treat a suspected gas leak seriously.

Question 2

What does a propane leak smell like?

Accepted Answer

Propane is naturally odorless, but a strong odor is added for safety.

Most people describe it as:

Rotten eggs
Skunk spray
Sulfur smell
Strong chemical odor

If you notice this smell, leave the area immediately and call 911.

Question 3

How do I know if my propane appliances are working properly?

Accepted Answer

Signs something may be wrong include:

Yellow or irregular flames (instead of blue)
Soot buildup around appliances
Pilot lights going out frequently
Strange odors near appliances
Higher-than-normal propane usage
Hissing sounds near propane lines or tanks

If you notice any of these signs, stop using the appliance and contact a qualified propane technician.

Question 4

Can propane tanks be stored indoors?

Accepted Answer

No — propane tanks and cylinders should never be stored indoors.

This includes:

Garages
Basements
Sheds
Crawl spaces
Utility rooms
Enclosed patios

Propane tanks must always be stored outside in a safe, ventilated area.

Question 5

Should I turn off propane when leaving for vacation?

Accepted Answer

If you will be away for an extended period, it may be recommended depending on your system and season.

However, during winter months in mountain communities, shutting propane off completely may cause freezing risks for:

Pipes
Heating systems
Water heaters

If you are leaving for an extended time, contact Wilcon Energy so we can help determine the safest option.

Question 6

What should I do before digging on my property?

Accepted Answer

Always call 811 before digging.

This includes:

Fence posts
Landscaping projects
Decks
Tree planting
Trenching
Excavation work

Important: 811 may not mark private propane lines.

You should also contact Wilcon Energy before digging near your propane tank or service lines.

Question 7

Is propane safe during snowstorms and winter weather?

Accepted Answer

Yes — but winter conditions require extra attention.

Please keep these areas clear:

Tank access paths
Regulators
Vents
Emergency shutoff valves
Snow around tank lids and connections

Never use sharp tools to remove ice from propane equipment.

Heavy snow and ice can create serious safety risks if equipment becomes blocked.

Question 8

Can I use propane grills or heaters indoors?

Accepted Answer

Never.

Outdoor propane appliances should never be used indoors, including:

BBQ grills
Patio heaters
Portable propane heaters
Generators

This can cause deadly carbon monoxide poisoning and serious fire hazards.

Only use propane appliances that are specifically designed for indoor use.

Question 9

How often should propane tanks be inspected?

Accepted Answer

Your propane system should be professionally inspected regularly, especially:

Before winter
After severe weather
After flooding
After construction or excavation nearby
When purchasing a new property
If a tank has been moved or damaged

Wilcon Energy can help ensure your system is operating safely and efficiently.

Question 10

What is remote propane tank monitoring?

Accepted Answer

Remote monitoring tracks your propane tank levels in real time and helps prevent unexpected run-outs.

Benefits include:

Automatic refill scheduling
Improved winter reliability
Fewer emergency deliveries
Better safety monitoring
Peace of mind for homeowners and businesses

This is especially valuable in mountain communities where weather can delay access.

Question 11

Carbon Monoxide Safety

Accepted Answer

Carbon monoxide is colorless, odorless, and dangerous.

Possible warning signs include:

Headaches
Dizziness
Nausea
Fatigue
Confusion

Every propane-powered home or building should have working carbon monoxide detectors installed and tested regularly.

Question 12

Severe Weather Safety Tips

Accepted Answer

Before major storms:

Secure outdoor propane equipment
Keep tank access clear
Know where your shutoff valve is located
Ensure emergency responders can access your property

After severe weather:

Check for visible tank damage
Look for unusual odors
Watch for damaged gas lines
Contact Wilcon Energy if anything looks unsafe

Never inspect damaged equipment if you suspect a leak.