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Service Fees & Policies
We believe in clear, straightforward pricing — no surprises on your invoice. Below is our complete fee schedule, with a clear and concise explanation of what each charge covers and when it applies.
Fee Schedule
Fee
Description
Wilcon uses OTOdata wireless monitors to track your tank level and schedule deliveries automatically. We currently absorb this cost. Beginning in January 2027, we'll pass through the direct cost of the monitoring service as a single annual charge.
New accounts installed mid-year are charged on a prorated basis through December, then billed annually each January alongside all other monitored accounts.
Billed each January
Tank Monitor — Annual Charge
Coming Jan 2027
Late Payment Fee
1.5% per month
Applied to account balances that are 30 or more days past the invoice date. This gives us a consistent policy across all accounts and is standard practice in the industry.
If your account is approaching 30 days past due, contact our office and we'll work with you before a late fee applies.
30 days past due
After-Hours Call-Out
$250
When you need propane outside of our normal business hours, we're here — but responding after hours means overtime and on-call scheduling for our team. This fee covers that real cost.
Emergency situations are always handled. This fee simply ensures the cost of after-hours service is covered appropriately.
Outside standard business hours
Run-Out Fee
$250
If your tank runs completely dry, Colorado regulations require a leak test and full system inspection before we can add fuel and restore service. That process takes time and involves a licensed technician.
The best way to avoid this fee is to use automatic monitoring — we'll schedule your delivery before you run out. If you're not on monitoring, request a delivery when your gauge reaches 20% or above so we have time to get to you before you run dry.
When a tank runs dry
What We Don't Charge For
We considered adding a per-delivery fee and decided against it. Routine deliveries — whether scheduled by your monitor or called in as a will-call — are part of the service, not a separate billable event. You will only see a delivery fee when one of the specific situations listed above applies.
How to Avoid Most of These Fees
The easiest way to avoid fees: sign up for auto-pay.
Customers on auto-pay never fall past due, so the late fee never applies. Pair it with automatic tank monitoring and the run-out and after-hours fees become a non-issue too. Call our office or sign up through our online portal to get set up — it takes five minutes.
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Sign up for auto-pay. Auto-pay eliminates the risk of a late fee entirely. It also keeps your account in good standing so deliveries are never interrupted. Call our office or sign up through our online portal to enroll.
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Get on automatic monitoring. Customers with an OTOdata monitor on their tank get scheduled deliveries before they run low. You won't run out, and you won't need an after-hours emergency call.
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Pay invoices within 30 days. The late fee only applies to balances past 30 days. If there's a billing issue, contact us — we'd rather sort it out than charge a fee.
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Call during business hours when possible. Non-emergency requests during business hours have no call-out charge.
Questions?
Call our office or email us and we'll walk through it with you. We'd rather explain a charge than have you wonder about it on your invoice.